Returns & Exchanges
Due to the perishable nature of our giant cookies, we cannot accept physical returns; however, we are committed to ensuring you enjoy every bite. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a replacement or store credit.
Check Your Order
Upon delivery, inspect your cookies immediately for any shipping damage or discrepancies from your original order.
Document the Issue
Take clear photos of the packaging and the cookies to help our quality control team understand what went wrong.
Contact Our Team
Email your order number and photos to [email protected] within 24 hours of receiving your package.
Receive Resolution
Our team will review your claim and issue a full replacement or a digital gift card within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing